At Sylana Adventures, we value your privacy and are committed to ensuring the security of your personal information. This Privacy Policy explains our data collection and usage practices. By using our services, including our website, you agree to the terms outlined in this policy.

Information We Collect:

When you make an inquiry or book a trip with us, we may collect the following personal information, depending on your interaction and the services you use:

• Full name, date of birth, gender, title, address, phone number, email address, next of kin, dietary preferences, height, weight, travel insurance details, passport details, visa information, and additional details relevant to your trip.

• Medical/health information, which may include pre-existing conditions, vaccination status, allergies, and sensitive health data where necessary for your safety.

• Technical data such as IP addresses, browser information, and usage data collected automatically. Refer to our “Cookies Policy” for more details.

• Information shared when linking your Sylana account to social media platforms.

Financial Information:

For payment processing, we integrate with third-party service providers. In most cases, payments are made through secure online booking engines or over the phone. Please refrain from emailing or sending payment card details in writing.

Sharing Your Information:

We do not sell your personal information. We share data as needed to provide our services, including with the following parties:

• Our team, local group leaders, and internal contractors.
• Travel providers, transportation companies, accommodations, and third-party operators to facilitate your trip.
• Government authorities for visa and border requirements.
• Service providers (e.g., IT, marketers, and research partners) who assist us in delivering and enhancing our services.
• Legal entities, when required by law or for compliance.

Your Rights:

You have rights over your personal information, including:

• Updating, accessing, or transferring your data.
• Requesting the deletion of your information.
• Withdrawing consent for marketing communications.
• Objecting to data processing for legitimate interests.
• Opting out of data collection via browser settings or changing marketing preferences.

Retention:

We retain your information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws.

Security:

We employ physical, electronic, and managerial security measures to protect your information. While we take precautions to secure your data, please be aware that the internet inherently carries some security risks.

Third-Party Links:

Our website may contain links to third-party websites and widgets. We do not control these sites and are not responsible for their privacy policies. Use caution when disclosing information online.

Cookies & Website Usage:

We use cookies and web server logs to improve your online experience. For detailed information on cookies, please refer to our “Cookies Policy.”

If you have any questions or concerns about our Privacy Policy, please contact us at: